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Free shipping in Canada and the USA for prints only. Please see FAQ for specific details and restrictions. 

FREQUENTLY ASKED QUESTIONS 


 

WHAT ARE MY PAYMENT OPTIONS?

All major credit cards accepted (Visa, MasterCard, Amex)

CAN I SEE THE ARTWORK IN MY HOME BEFORE I PURCHASE?

Absolutely! Please see the 2 methods below to preview my artwork on your wall in any space.

1) Your mobile phone: Open your mobile phone to access my website  www.sjyoung.ca   click on your desired image,  choose your desired size 

click on 'live preview AR'   I hope my artwork fits beautifully in your space! 

2) Do not have access to your phone or you wish to see it in a larger format?  I would be happy to personally 'virtally' install the artwork for you! Just send me a photo of your wall space and specify your wall dimensions. Send your images to me  sjwhistler99@gmail.com and I will send them back to you with the artwork virtually installed on your wall, for your approval. 

 

WHAT IS YOUR SHIPPING POLICY? 

The average turnaround time for printed products is between 5-7 business days and 7-10 business days for facemount to acrylic and framed prints however, depending on the volume my printers may incure my turnaround time might be a little quicker or longer.  If you require your order by a specific date please contact me and I will do my best to get it to you before your desired date  sjwhistler99@gmail.com   

Shipping within North America is primarily UPS, however from time to time we will use other couriers depending on order sizes and where it is shipping.  International shipments are accepted and will be quoted on a case by case basis.  Please contact me if you require an international quote.  Please note that I cannot deliver to a PO box so please ensure that you provide your actual street number address, unit number if applicable, postal code/zip code and best contact phone #  (this applies for all orders, originals and prints)

SHIPPING PRICES 

Shipping is free for open edition prints only with a minimum order subtotal (after discounts) of $150.00 or more and $19.95 for orders under $150.00 within North America.  Please contact me at sjwhistler99@gmail.com for shipping & packing quotes on original artworks and limited editions to be shipped within North America and international destinations.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 5-7 business days once it has left Whistler however please be aware of the possibility of slower shipping times due to the pandemic. Tracking information will be emailed to you as soon as available. Shipping cost is based on size and weight. 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • All sales are final unless defects such as loose canvas, bubbles, scratches, fading or warping occur after delivery.
  • My professional printer does their utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact sjwhistler99@gmail.com with your order number and for further instructions.

CAN I CANCEL MY ORDER?  

All open print sales are final. Cancellations will be considered on originals and limited edtions only on a case by case basis. Please contact me with any issues. sjwhistler99@gmail.com 

HOW DO I RETURN MY PACKAGE?  

Please email sjwhistler99@gmail.com

WHO TO CONTACT?  

You can contact me by email, I check my emails regularly sjwhistler99@gmail.com

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter! You can also follow me on my social media pages, it would be a pleasure to see you there!  links below. 

Instagram

Facebook


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Trusted Art Seller

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Description from Merchant:

All prints are created with archival inks on museum quality substrates, including framing

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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